National Helpline No1800 425 00 000

Customer Complaints / Awareness

Customer Complaints Lodgement

National Helpline No. 1800 425 00000

CGRS – Customer Grievance Redressal System

Grievance Redressal – Scheme for grant of ex-gratia payment of difference between compound and simple interest

Pradhan Mantri Jan Dhan Yojana (PMJDY) Grievance portal

Contact Centre [Bank will contact you only from these numbers]

Contact Centre numbers

+91 1600019504, +91 1600019503, +91 1600019501

+91 1600118008, +91 1409863300

Transaction Monitoring

+91 1600019505

Contacts for your Banking Convenience

Facility	Number	Top Services
WhatsApp Banking	+91 87544 24242	Balance Enquiry, Account Statement, Lodging of Complaint, Card Blocking, Product Features, Fastag Services, Rate of Interest on Deposits/Loans, Service Charges
National Cyber Crime Helpline Number	1930	To Report Cyber Crime Incidents
Block all Digital Channel Via SMS	9231000001	Customer can send a SMS BLOCK to 9231000001 from registered mobile number to block all digital channels
REKYC	9677633000	To do REKYC where there is no change in customer details. Customer can send a SMS <REKYC NOCHANGE CIFNO> to 9677633000
CKYC	7799022129	To get the CKYC number customer can give a missed call

Customer Awareness

Cyber Security Awareness

Customer Education on RBI Guidelines on IRAC & P

Online Complaints – CGRS portal

Process For Claiming Unclaimed Deposit Transferred To DEAF

Missed Call Service

Just Dial for Balance: Customers can provide a missed call from their registered mobile number to the following numbers to receive account balance via SMS
096776 33000

Block Digital Transactions

Block all digital channels in case of fraudulent digital transactions: Customers can send SMS BLOCK to 09289592895
To block further transactions through digital channels (Debit card, Net Banking, Mobile Banking and UPI)

Reporting of Digital Payment Frauds/ Unauthorized Electronic Banking Transactions (UEBT)

Customer can report Unauthorized Electronic Banking Transaction to Bank through:

Making a call to our Toll Free no. 1800 425 00 000
Bank’s Home Page www.indianbank.in > Customer corner
Type “complaint” & send SMS to 56677
By visiting their Home Branch and submitting a complaint so that necessary action may be initiated by the home branch regarding stop/hold/raising charge back for the reported transaction.
Mobile banking apps (or) Internet Banking Page
Sending mail to cfrm[at]indianbank[dot]co[dot]in

Simultaneously, customer can report the incident to cyber police for investigation by lodging a compliant in the website https://www.cybercrime.gov.in/ or by calling on National Cybercrime Help Line Number:1930.

Mechanism of compensating customers for UEBT

( Last modified on Apr 11, 2025 at 07:04:23 PM )

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