Indian Bank Prepaid Card App – Terms and Conditions

These terms and conditions set out the rights and obligations of you, the Customer, and us, Indian Bank, in connection with your use of Indian Bank Prepaid Card App and all related services. By selecting the options of Mobile Banking and UPI, you are agreeing to the following terms and conditions. All the terms and conditions of this agreement are legally binding, so please read them carefully before you agree to be bound by them:

1. DEFINITIONS:

In these Terms and Conditions, unless the context indicates otherwise, the following words and phrases shall have the meanings indicated against them:

• ‘Indian Bank Prepaid Card App’ refers to the mobile banking application hosted in Google Play Store and IOS App store, offered by Indian Bank which is downloaded on to the Mobile Phone / tablet / any other compatible device of the Customer.
• ‘User’ or ‘Customer’ refers to the person who may or may not be a holder of a bank account with Indian Bank and uses the Indian Bank Prepaid Card App and related services with or without logging in, and shall, where the context requires, include any authorized representative of the Customer, accepted by the Bank.
• ‘Bank’ refers to Indian Bank, a body Corporate constituted under the Banking Companies (Acquisition and Transfer of Undertaking) Act, 1970 having its Corporate Office at No.254-260, Avvai Shanmugham Salai, Royapettah, Chennai 600 014 (which expression shall, unless it is repugnant to the subject or context thereof, includes its successors and assigns).
• ‘Facility’ refers to the digital services provided by Indian Bank on its digital platform through mobile application, Indian Bank Prepaid Card App and all integrated SDKs / APIs / links to access card information, products and other services (including Transaction of financial and non-financial in nature) as may be provided by Indian Bank from time to time in accordance with these terms and conditions.
• ‘Confidential Information’ refers to the information obtained by the Customer from/through Indian Bank for availing various services through Indian Bank Prepaid Card App.
• ‘User ID’ refers to the login ID that a Customer sets for themselves to access the online services through Indian Bank Prepaid Card App or website. It can be Mobile Number or any user name set by the Customer.
• ‘MPIN’ refers to the 4-digit PIN set by the Customer used for logging in to the Indian Bank Prepaid Card Ap.
• ‘MTPIN’ refers to the 4-digit PIN set by the Customer used for authorizing transactions in Indian Bank Prepaid Card App.
• One Time Password (OTP)’ refers to 6-digit (or such other higher digits as may be approved by the Bank) pass code that would be sent to a Customer’s mobile number registered on the Bank’s record.
• ‘Wallet’ refers to the User’s Prepaid Card Account or any other type of account so designated by Indian Bank to be eligible account(s) for the operations through Indian Bank Prepaid Card App.
• ‘Prepaid Card transaction’ means banking transactions undertaken using prepaid cards by Customers that involve accessing / credit / debit to their accounts.
• ‘Mobile Phone Number’ shall mean the number specified by the Customer on the Website, through the call center or in writing either through any Form provided by Indian Bank or otherwise for the purpose of availing the Facility and recorded in Bank’s database.
• ‘Mobile Phone’ shall mean the device (Mobile / Tablet / Any other device) to which the Customer has downloaded and/or registered for Indian Bank Prepaid Card App.
• ‘Website’ refers to www.indianbank.in or any other website as may be notified by Indian Bank from time to time.

2. APPLICABILITY OF TERMS AND CONDITIONS

These Terms and conditions (or ‘Terms’) mentioned herein form the contract between the Customer and the Bank. By downloading Indian Bank Prepaid Card App to his/her mobile phone and accessing the Prepaid Card services, the Customer acknowledges and accepts these Terms and conditions.

The Terms mentioned herein shall include any subsequent modifications or changes to it duly made by Indian Bank and published in the App or in the Bank’s website www.indianbank.in.

These terms and conditions shall be in addition to and not in derogation of other terms and conditions relating to any account of the Customer and/or the respective product or the service provided by Indian Bank unless otherwise specifically stated.

3. APPLICATION

The Customer shall register to Indian Bank Prepaid Card App by use of an OTP or MPIN or any other method as provided by Indian Bank including application through forms as prescribed by Indian Bank from time to time for use of the Facility.

Though the Indian Bank Prepaid Card App and its facilities are very convenient, Indian Bank uses advanced technological/security features in Indian Bank Prepaid Card App, and assumes the technological knowledge and discipline required for operating such facilities and features. Because of the inherent risks involved in case of failure to comply the confidentiality and other obligations of the Customers, all users are advised to familiarize themselves with the correct and proper use of the Facility and the terms and conditions mentioned herein, before opting or using the Facility.

4. BUSINESS RULES GOVERNING INDIAN BANK PREPAID CARD APP

• This Facility will be available to the customers having selected variants of Indian Bank prepaid cards. Each service in the Facility shall be bound by the restrictions pertaining to the concerned prepaid card variant as per the guidelines issued by Reserve Bank of India.
• The per-transaction upper ceiling per customer is revised periodically as per the prevailing Bank’s policy.
• Entering the wrong MPIN thrice will block the Indian Bank Prepaid Card App Facility and shall be reactivated by re-setting the PIN using ‘Forgot Password’ option. In case of emergency, the MPIN/MTPIN can be set afresh using the ‘Forgot Password’ link available in login page of Indian Bank Prepaid Card App.
• Indian Bank reserves the right to reject a Customer’s application for Indian Bank Prepaid Card App without citing any reasons.
• Indian Bank has the discretion to deactivate a Customer’s User ID, if the same has not been used for a period defined by the Bank. Also Indian Bank has the right to deactivate the Facility of Customer due to unsatisfactory transactions in the card.
• The Customer can request for termination of the Facility by visiting branch. The Customer shall remain accountable for all the transactions made on the card prior to confirmation of any such cancellation request.
• It shall be the Bank’s endeavor to give a reasonable notice for withdrawal or termination of the Facility, but Indian Bank may at its discretion withdraw temporarily or terminate the Facility, either wholly or partially, anytime with or without prior notice to the Customer.
• The Facility may be suspended due to maintenance or repair work or any breakdown in the Hardware/ Software, any emergency or for security reasons without prior notice and Indian Bank shall not be responsible for any loss/damage to the Customer.
• Indian Bank may terminate or suspend the services under the Facility without prior notice if the Customer has violated the terms and conditions laid down by Indian Bank or on the death of the Customer when brought to the notice of the Bank.
• Any change in the business rules of any of the processes will be notified on Bank’s website www.indianbank.in, which will be construed as sufficient notice to the customer.

5. USAGE OF THE FACILITY

By registering for the Facility on the mobile phone, the Customer:

• Agrees to use Indian Bank Prepaid Card App for financial and non-financial transactions and other services in the Facility, with or without login, offered by Indian Bank from time to time and irrevocably authorizes Indian Bank to debit the Account(s) which have been enabled for Indian Bank Prepaid Card App for all transactions / services undertaken using MPIN/MTPIN/OTP.
• Authorizes Indian Bank to map the prepaid card, wallet and mobile phone number for the smooth operation of Indian Bank Prepaid Card App offered by Indian Bank and to preserve the mapping record in its own server or server of any third party and to use such data at its discretion for providing/enhancing further banking/ technology products that it may offer.
• Agrees that he / she is aware and accepts that the Facility offered by Indian Bank will enable him / her to transact using MPIN/MTPIN/OTP within the limit prescribed by Indian Bank and the transaction being bona fide will not be disputed.
• Agrees that transactions originated using the prepaid card are non-retractable as these are instantaneous / real time.
• Understands and explicitly agrees that Indian Bank has the absolute and unfettered right to revise the prescribed ceilings from time to time which will be binding upon him/her.
• Agrees to use the Facility on a mobile phone properly and validly registered in his / her name only with the Mobile Service Provider and undertakes to use the Facility only through mobile number which has been given to register for the Facility.
• Agrees that while the Information Technology Act, 2000 prescribes that a subscriber may authenticate an electronic record by affixing his digital signature which has been given legal recognition under the Act, Indian Bank is authenticating the Customer by his mobile phone number, MPIN/MTPIN/OTP provided by the Customer or any other method decided at the discretion of Indian Bank which may not be recognized under the IT Act, 2000 for authentication of electronic records and this is acceptable and binding to the Customer and hence the Customer is solely responsible for maintenance of the secrecy and confidentiality of the MPIN/MTPIN/OTP/Other confidential information without any liability to the Bank.

6. OTHER TERMS AND CONDITIONS

• Customer shall be required to acquaint himself/herself with the process for using the Facility and that he/she shall be responsible for any error made while using the Facility.
• Bank reserves the right to decide what services may be offered. Additions/ deletions to the services offered under the Facility are at its sole discretion.
• The instructions of the Customer shall be effected only after authentication under his/her User ID and MPIN/MTPIN or through any other mode of verification as may be stipulated at the discretion of the Bank.
• While it shall be the endeavor of Indian Bank to carry out the instructions received from the Customers promptly, it shall not be responsible for the delay / failure in carrying out the instructions due to any reasons whatsoever including failure of operational system or due to any requirement of Law.
• The Customer expressly authorizes Indian Bank to access his/her card information required for offering the services under the Facility and also to share the information regarding his/ her accounts with the service provider/ third party as may be required to provide the services under the Facility.
• The transactional details will be recorded by Indian Bank and these records will be regarded as conclusive proof of the authenticity and accuracy of transactions.
• Customer hereby authorizes Indian Bank or its agents to send promotional messages including the products of the Bank, greetings or any other messages Indian Bank may consider from time to time.
• Customer understands that Indian Bank may send rejection or cannot process the request messages for the service request(s) sent by the Customer which could not be executed for any reason.
• Bank shall make all reasonable efforts to ensure that the Customer information is kept confidential but shall not be responsible for any inadvertent divulgence or leakage of Customer information for reasons beyond its control or by action of any third party.
• Customer expressly authorizes Indian Bank to carry out all requests/ transactions purporting to have been received from his/ her mobile phone and authenticated with his/ her MPIN/MTPIN/OTP. In the case of funds transfer facilities on full KYC prepaid cards, the Customer shall be deemed to have expressly authorized Indian Bank to make the payment when a request is received from his/ her mobile phone.
• It is the responsibility of the Customer to advise Indian Bank of any change in his mobile number or loss/ theft of mobile phone through email sent to prepaidcards@indianbank.co.in.
• Telecom Service provider of the Customer may levy charges for each SMS / Data connectivity / GPRS and Indian Bank is not liable for any dispute that may arise between telecom service provider and the Customer.
• In case of Disputes, the Customer has to register all the complaints related to Financial/Non-Financial services in “Raise/Track Complaints” option provided in Indian Bank Prepaid Card App or by visiting Bank’s website. This will ensure tracking of Customer’s complaint centrally and its resolution within the TAT (Turnaround Time).
• In the event of future prepaid cards availed by the Customer under the same mobile number or customer ID, then the terms and conditions shall automatically apply to such further use of Indian Bank Prepaid Card App by the Customer.

7. FEE STRUCTURE

At present, Bank does not charge any fee for using the Indian Bank Prepaid Card App. Bank reserves the rights to charge the Customer fee for the use of the Indian Bank Prepaid Card App and change the fee structure at its discretion by displaying the fee structure in the Bank’s website. Display of such charges on Bank’s website would serve as sufficient notice and the same is binding on the Customer. The Customer shall be required to refer to the schedule of fees put up on the Website from time to time.

The Customer shall be liable for payment of airtime, data charges or other charges which may be levied by any cellular / Broadband / Internet service provider in connection with availing of the Facility and Indian Bank is in no way concerned with the same. The charges payable by the Customer is exclusive of the amount payable to any cellular / Broadband / Internet service provider and would be debited from the account of the Customer on a monthly basis.

8. ACCURACY OF INFORMATION

It is the responsibility of the Customer to provide correct information to Indian Bank through the use of the Facility or any other method. In case of any discrepancy in information, the Customer understands that Indian Bank will not be in any way responsible for action taken based on the information. Indian Bank will endeavor to correct the error promptly wherever possible on a best effort basis, if the Customer reports such error in information.

Customer understands that Indian Bank will try, to the best of its ability and effort, to provide accurate information and shall not hold Indian Bank responsible for any errors or omissions that may occur due to reasons beyond the control of the Bank.

Customer accepts that Indian Bank shall not be responsible for any errors which may occur in spite of the steps taken by Indian Bank to ensure the accuracy of the information and shall not have any claim against Indian Bank in the event of any loss/damage suffered as a consequence of an inaccurate information provided by the Bank.

9. RESPONSIBILITIES AND OBLIGATIONS OF THE CUSTOMER

• The Customer will be responsible for all transactions, including fraudulent/erroneous transactions made through the use of his/her mobile phone, SIM card, User ID and MPIN/MTPIN/OTP, regardless of whether such transactions are in fact entered into or authorized by him/ her. The Customer will be responsible for the loss/damage, if any suffered.
• The Customer shall take all steps possible to ensure that his/her mobile phone is not shared with anyone and shall take immediate action to de-register from Indian Bank Prepaid Card App as per procedure laid down in case of misuse/ theft/loss of the mobile phone or SIM card.
• The Customer will use offered Facility using the MPIN/MTPIN/OTP in accordance with the procedure as laid down by Indian Bank from time to time.
• The Customer shall keep the User ID and MPIN/MTPIN/OTP and any other passwords/PINs related to his/her Indian Bank Prepaid Card App confidential and will not disclose these to any other person or will not record them in a way that would compromise the security of the Facility.
• It will be the responsibility of the Customer to notify Indian Bank immediately if he/ she suspects the misuse of the MPIN/MTPIN/OTP or ATM PIN. He/she will also immediately initiate the necessary steps to change his / her MPIN/MTPIN and ATM PIN.
• The Customer accepts that any valid transaction originating from the prepaid card and / or registered mobile phone number shall be assumed to have been initiated by the Customer and any transaction authorized by the MPIN/MTPIN/OTP/ATM PIN is duly and legally authorized by the Customer.
• The Customer shall keep himself/herself updated with regard to any information/ modification relating to the services offered under the Facility which would be publicized on the websites and at the branches and would be responsible for the same.
• The Customer shall be liable for all loss on breach of the Terms and Conditions contained herein or contributed or caused the loss by negligent actions or a failure to advise Indian Bank within a reasonable time about any unauthorized access in the account
• The Customer shall be liable and responsible for all legal compliance and adherence of all commercial terms and conditions in respect of the mobile connection/SIM card/mobile phone through which the Facility is availed and Indian Bank does not accept/ acknowledge any responsibility in this regard.
• Bank shall not accept any Stop Payment instructions, once the transaction amount and the beneficiary account are keyed in and authorized by the Customer.
• The Customer is advised to be prudent in downloading content through Bluetooth / Wi-Fi / Mobile Data Connection / Other methods to his/her mobile phone and ensure that proper anti-virus software is used from time to time to remove malware residing in the hand-set.
• Beware of Malicious/ Illegal Loan App/Websites: Indian Bank advises the customers to refrain from operating illegal loan Apps and not to fall prey to the illicit activities of the illegal lending Apps curbing illegal acts of the unregistered lending Apps so that it ensures their better security and online safety.

10. DISCLAIMER

The Bank, when acting in good faith, shall be absolved of any liability in case:

• The Bank, at its sole discretion, utilizes the services of external service provider/s or agent/s and on such terms as required or necessary, in relation to its products/services
• Indian Bank is unable to receive or execute any of the requests from the Customer or there is loss of information during processing or transmission or any unauthorized access by any other person or breach of confidentiality due to reasons beyond the control of the Bank
• There is any kind of loss, direct or indirect, incurred by the Customer or any other person due to any failure or lapse in the Facility, which are beyond the control of the Bank.
• There is any failure or delay in transmitting of information or there is any error or inaccuracy of information or any other consequence arising from any cause beyond the control of Indian Bank which may include technology failure, mechanical breakdown, power disruption, etc.
• There is any lapse or failure on the part of the service providers or any third party affecting the said Facility and that Indian Bank makes no warranty as to the quality of the service provided by any such service provider. Indian Bank, its employees, agent or contractors, shall not be liable for and in respect of any loss or damage whether direct, indirect or consequential, including but not limited to loss of revenue, profit, business, contracts, anticipated savings or goodwill, loss of use or value of any equipment including software, whether foreseeable or not, suffered by the Customer or any person howsoever arising from or relating to any delay, interruption, suspension, resolution or error of Indian Bank in receiving and processing the request and in formulating and returning responses or any failure, delay, interruption, suspension, restriction, or error in transmission of any information or message to and from the telecommunication equipment of the Customer and the network of any service provider and Indian Bank’s system or any breakdown, interruption, suspension or failure of the telecommunication equipment of the Customer, Indian Bank’s system or the network of any service provider and/or any third party who provides such services as is necessary to provide the Facility.
• Indian Bank will not be responsible if Indian Bank’s prepaid card mobile App is not compatible with/ does not work on the mobile phone of the Customer.

11. FUND TRANSFERS AND SMS ALERTS

• The Customer accepts that (s)he will be responsible for keying in the correct details which are required to make fund transfers through the above-mentioned Facility; such details being specified by Indian Bank from time to time. In no case will Indian Bank be held liable for any erroneous transactions arising out of or relating to the customer keying in erroneous details required to make fund transfers through the above-mentioned Facility, Indian Bank shall specify from time to time the upper limit that may be transferred by the Payer for the above-mentioned Facility through indianbank.in.
• If the above-mentioned Facility is made available to the customer, it may be used for transfer of funds from Account to other accounts belonging to third parties maintained at Indian Bank and/or at any other Bank which falls under the network of Reserve Bank of India or National Payments Corporation of India.
• The liability of Indian Bank shall only commence subsequent to the debit in the Payer’s account.
• The Customer is responsible for intimating to Indian Bank any change in his Mobile Phone Number or email address and Indian Bank will not be liable for sending Alerts or other information over to the Customer’s mobile phone number/email address /fax number recorded with Indian Bank.
• The Customer acknowledges that to receive Alerts, his mobile phone number must be active and accessible. The Customer acknowledges that if the Customer’s mobile phone number remains inaccessible for a continuous period (such period dependent upon service providers) from the time an Alert message is sent by Indian Bank, that particular message may not be received by the Customer.
• The Customer acknowledges that the Facilities provided is dependent on the infrastructure, connectivity and services provided by service providers engaged by Indian Bank. The Customer accepts that timelines, accuracy and readability of Alerts sent by Indian Bank will depend on factors affecting other service providers engaged by Indian Bank. Indian Bank shall not be liable for non-delivery or delayed delivery of Alerts, error, loss or distortion in transmission of Alerts to the Customer.
• Indian Bank shall endeavor to provide the Facility on a best effort basis and the Customer shall not hold Indian Bank liable for non-availability of the Facility or non-performance by service providers, if any, engaged by Indian Bank or any loss or damage caused to the Customer as a result of use of the Facility (including relying on the Alerts for the Customer’s commercial, investment or business purposes) for causes which are not attributable to Indian Bank. Indian Bank shall not be liable in any manner to the Customer in connection with the use of the Facility.
• The Customer accepts that each Alert may contain certain information relating to the Customer. The Customer authorizes Indian Bank to send such information, though not specifically requested, if Indian Bank deems that the same is relevant. Indian Bank shall not be held responsible for the confidentiality, secrecy and security of the Personal or card information being sent through the Facility.

12. PROPRIETARY AND INTELLECTUAL PROPERTY RIGHTS

The copyright, trademarks, logos, slogans and service marks displayed on Indian Bank Prepaid Card App are registered and unregistered intellectual property rights of Indian Bank or of respective intellectual property right owners.

Nothing contained in Indian Bank Prepaid Card App should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any intellectual property displayed on the website(s) without the written permission of Indian Bank or such third party that may own the intellectual property displayed on the website(s).

Bank grants the right to access the App / website(s) to the Customer and use the Services in accordance with the terms conditions mentioned herein. The Customer acknowledges that the Services including, but not limited to, text, content, photographs, video, audio and/or graphics, are either the property of, or used with permission by Indian Bank and/or by the content providers and may be protected by applicable copyrights, trademarks, service marks, international treaties and/or other proprietary rights and laws of India and other countries, and the applicable Terms and Conditions.

The Customer should assume that everything he/she views or reads on the Indian Bank Prepaid Card App (collectively referred to as “content”) is copyrighted/ protected by intellectual property laws unless otherwise provided and may not be used, except as provided in these terms and conditions, without the prior written permission of Bank or the relevant copyright owner.

Any breach of the restrictions on use provided in these terms is expressly prohibited by law, and may result in severe civil and criminal penalties. Indian Bank shall be entitled to obtain equitable relief (including all damage, direct, indirect, consequential and exemplary) over and above all other remedies available to it, to protect its interests therein.

13. THIRD PARTY LINKS

Indian Bank Prepaid Card App may provide hyperlinks to websites not controlled by Indian Bank and such hyperlinks do not imply any endorsement, agreement or support of the content, products and / or services of such websites. Indian Bank doesn’t editorially control the content, products and /or services on such websites and shall not be liable, in any nature whatsoever, for the access to, or the inability to access to, or the use, inability to use or content available on or through such websites.

14. INDEMNITY

In consideration of Indian Bank providing these facilities, the Customer agrees to indemnify and hold Indian Bank harmless against all actions, claims, demands proceedings, loss, damages, costs, charges and expenses which Indian Bank may at any time incur, sustain, suffer or be put to as a consequence of or arising out of or in connection with any services provided to the Customer pursuant hereto. The Customer shall indemnify Indian Bank for unauthorized access by any third party to any information/instructions/triggers given by the Customer or breach of confidentiality.

15. FORCE MAJEURE

Indian Bank shall not be liable for delay in performing or failure to perform any of its obligations under these Terms and conditions which is caused by circumstances beyond its reasonable control, including, but not limited to, the failure, malfunction or unavailability of telecommunications, data communications and computer systems and services, natural calamities, war, civil unrest, government action, strikes, lock-outs or other industrial action or trade disputes (whether involving the Bank’s employees or those of a third party). Any delay or failure of this kind will not be deemed to be a breach of the Terms and Conditions and the time for performance of the affected obligation will be extended by a period which is reasonable in the circumstances.

16. APPLICABLE LAW

Any dispute or differences arising out of or in connection with the Facility shall be subject to the exclusive jurisdiction of the Courts of Chennai.

Indian Bank accepts no liability whatsoever, direct or indirect for non-compliance with the Laws of any country other than that of India. The mere fact that the Facility can be accessed by a Customer in a country other than India does not imply that the laws of the said country govern these terms and conditions and / or the operations in the accounts of the Customer and / or the use of the Facility.