Customer Complaints / Awareness
Customer Complaints Lodgement
National Helpline No. 180042500000 |
CGRS – Customer Grievance Redressal System |
Complaints through SMS:
For Registering complaint by SMS- Send SMS to 56677 by typing COMPLAINT |
Grievance Redressal – Scheme for grant of ex-gratia payment of difference between compound and simple interest |
Pradhan Mantri Jan Dhan Yojana (PMJDY) Grievance portal |
Customer Awareness
Cyber Security Awareness | |||
Customer Education on RBI Guidelines on IRAC & P ==> Audio Clip | |||
Har Payment Digital – A Customer Awareness Initiative Themed “Adopt Digital Payments, Teach Others Too” | |||
Online Complaints – CGRS portal | |||
Process For Claiming Unclaimed Deposit Transferred To DEAF | |||
Missed Call Service
Just Dial for Balance: Customers can provide a missed call from their registered mobile number to the following numbers to receive account balance via SMS |
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Block Digital Transactions
Block all digital channels in case of fraudulent digital transactions: Customers can send SMS |
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Reporting Of Cyber Crime Incidents / unauthorized transactions:
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( Last modified on Sep 26, 2023 at 06:09:46 PM )