National Helpline No. 180042500000

• Customer Education on RBI Guidelines on IRAC & P ==> Audio Clip
• Har Payment Digital – A Customer Awareness Initiative Themed “Adopt Digital Payments, Teach Others Too”

Customers can Lodge complaints online in CGRS portal 

Missed call service

Just Dial for Balance:
Customers can provide a missed call from their registered mobile number to the following numbers to receive account balance via SMS
081087 81085
092895 92895

Block Digital Transactions

Block all digital channels in case of fraudulent digital transactions:
Customers can send SMS
BLOCK to 092310 00001 or  092895 92895
To block further transactions through digital channels (Debit card, Net Banking, Mobile Banking and UPI)

Complaints through SMS:

 For Registering complaint by SMS-  Send SMS to 56677 by typing COMPLAINT

• CGRS – Customer Grievance Redressal System
• Pradhan Mantri Jan Dhan Yojana (PMJDY) Grievance portal
• Grievance Redressal – Scheme for grant of ex-gratia payment of difference between compound and simple interest

 “what to do” instruction for customers in case of unauthorized transactions :

1. Customer should report the incident to his home branch so that necessary action may be initiated by the home branch regarding stop/hold/raising charge back for the reported transaction.
2. Simultaneously, customer has to report to cyber police for investigation.
   For online complaint registrations with cyber police: https://www.cybercrime.gov.in/
   National Cybercrime HelpLine Number:1930