National Helpline No1800 425 00 000

Customer Complaints / Awareness

Customer Complaints Lodgement

National Helpline No. 180042500000

CGRS – Customer Grievance Redressal System

Complaints through SMS:

For Registering complaint by SMS- Send SMS to 56677 by typing COMPLAINT

Grievance Redressal – Scheme for grant of ex-gratia payment of difference between compound and simple interest

Pradhan Mantri Jan Dhan Yojana (PMJDY) Grievance portal

Customer Awareness

Cyber Security Awareness

Customer Education on RBI Guidelines on IRAC & P ==> Audio Clip

Har Payment Digital – A Customer Awareness Initiative Themed “Adopt Digital Payments, Teach Others Too”

Online Complaints – CGRS portal

Process For Claiming Unclaimed Deposit Transferred To DEAF

Missed Call Service

Just Dial for Balance: Customers can provide a missed call from their registered mobile number to the following numbers to receive account balance via SMS
081087 81085
092895 92895

Block Digital Transactions

Block all digital channels in case of fraudulent digital transactions: Customers can send SMS
BLOCK to 092310 00001 or 092895 92895
To block further transactions through digital channels (Debit card, Net Banking, Mobile Banking and UPI)

Reporting Of Cyber Crime Incidents / unauthorized transactions:

Customer should report the incident to his home branch so that necessary action may be initiated by the home branch regarding stop/hold/raising charge back for the reported transaction.

Simultaneously, customer has to report to cyber police for investigation.
For online complaint registrations with cyber police: https://www.cybercrime.gov.in/
National Cybercrime HelpLine Number:1930

Customer can also report unauthorized electronic banking transaction to Bank through mail to cfrm_dbd@indianbank.co.in

( Last modified on Sep 26, 2023 at 06:09:46 PM )

ADYA

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