Open Online Account with Video-Based Customer Identification Process (V- CIP)

In the fast-paced digital era, where convenience and efficiency are paramount, traditional banking processes are evolving to meet the expectations of customers. One such groundbreaking innovation is the Video-Based Customer Identification Process (V-CIP), a user-friendly platform designed to onboard new customers with utmost ease and convenience, coupled with the added security of Video KYC (V-KYC).

Unlocking Convenience Through V-CIP by Indian Bank

Gone are the days of lengthy paperwork, tedious visits to the bank, and standing in long queues. With V-CIP, customers can initiate the process of opening a bank account from the comfort of their homes. This platform offers an online web-based interface, providing a seamless KYC verification experience through video calling.

V-CIP features a user interface that ensures a smooth and intuitive experience for users. Navigating through the process becomes a breeze, making it accessible even to those less familiar with online banking, while also providing a quicker turnaround time for account verification.

Services offered by Indian Bank through V-CIP

• Savings Account Opening:

Whether you’re a first-time saver or looking to switch banks, V-CIP simplifies the process of opening a savings account, eliminating the need for time-consuming visits to the bank.

• Salary Account Opening:

For the working professional seeking a hassle-free salary account, V-CIP simplifies the onboarding process, ensuring a quick and efficient experience.

• Life Certificate Video Verification:

V-CIP goes beyond standard account opening and extends its services to facilitate life certificate video verification. This feature is especially beneficial for pensioners, allowing them to complete the verification process with ease and comfort.

Prerequisites for Opening an Online Savings Account via V-CIP :

• Original PAN Card
• Mobile Number Linked to Aadhaar
• Active & Valid Email Address
• Blank White Paper with Blue or Black Pen
• Internet-Enabled Device (Laptop/Tab/PC/Smartphone) with camera, GPS and microphone facility.

Check out how easy it is to open an online account using V-CIP with this step-by-step guide:

1. Initiate online account opening on the Indian Bank website (https://videokyc.indianbank.in/#/homePage) or via the IndOASIS Mobile Banking App.

2. Enter Mobile Number & Email id and accept the consent forms. For authentication, provide:

• OTP received on the provided Mobile No.
• PAN No. (to be validated from NSDL)

3. Select the account type (Salaried Class or General Public Including Professionals)

4. Verify Aadhaar with OTP from linked mobile number. After verification, details (name, date of birth, gender) fetched from UIDAI will be displayed.

5. Select declarations and in the next screen provide personal (such as occupation, annual income, educational qualification, marital status, mother and father’s name, name on debit card) and nominee details (Name, date of birth, nominee relationship).

• If nominee shares the applicant’s address, select yes; otherwise, provide communication address.
• If the nominee is a minor, provide guardian details.

6. Permanent address of the applicant will be fetched from the UIDAI in the next screen. Select whether communication address is same or different from the permanent address. If different, then provide the communication address.

7. Based on the communication address Pin code, the nearby branches will be listed. Select the branch from the list.

8. Review entered details shown in the new screen, before final submission. At this stage, applicant can edit the details incorrectly entered during the process.

9. Download application form and proceed for video calling. Grant permissions for microphone, location, camera. After all the permissions are provided, video calling menu will get enabled. Click on the video icon to proceed for the call.

10. Read all the instructions before initiating the call. Select language and click on “Proceed”. An agent from Indian Bank’s V-CIP Hub will connect via video call.

• Process will be executed on the same day if the call is made during the timeframe of 10 AM to 6 PM. Otherwise for a call initiated after the mentioned hours, a link will be sent to applicant’s email to initiate the call on the next day without going through previous steps.

11. Once call is connected, the agent at V-CIP Hub will:

• Capture live images of the original PAN Card and applicant’s signature (to be done in front of agent)
• Interact by asking random questions for identity verification. The agent can verify all details and approve or reject the entry.

12. After the approval, the new CIF and Account No. will be communicated to the customer, through SMS and E-mail.

The customer will receive a debit card directly at their address and they can use the Green PIN facility to activate Internet Banking & Mobile Banking account credentials subsequently using the issued debit card. Cheque Book will also be sent to the customer, if opted for.

The simplicity of the V-CIP process is evident as users effortlessly glide through the steps, making online account opening a hassle-free and user-friendly experience. V-CIP is a game-changer in the world of banking, catering to the needs of tech-savvy individuals who value convenience and efficiency. With its advanced features, this platform not only simplifies the onboarding process but also sets a new standard for online banking experiences. Say goodbye to traditional hassles and embrace the future of banking with V-CIP.

Happy Banking!

Indian Bank. “Your Own Bank, Always with You”

Disclaimer: https://indianbank.in/departments/disclaimer/