National Helpline No1800 425 00 000

Banking Ombudsman

Banking Ombudsman

Escalation matrix for complaints/grievances

  • For any redressal of grievances, customers may please approach the Branch.
  • If the same is not resolved within a reasonable time, they may approach the Zonal Office concerned.
  • Customers may also approach the Nodal Officer at our Corporate Office for escalation of their grievances.
  • For the grievances, not redressed the Bank, for more than 30 days, the customers can also contact the Office of the Banking Ombudsman.
  • For contact details of the Banking Ombudsman and the Area of operations, please click here
  • In case you are unable to file complaint in the RBI CMS portal please find physical address of CRPC, Chandigarh as below:Reserve Bank of India,

    4th floor, Sector 17,

    Chandigarh, 160017

( Last modified on Nov 07, 2022 at 04:11:43 PM )