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Banking Ombudsman

Banking Ombudsman

Escalation matrix for complaints/grievances

  • For any redressal of grievances, customers may please approach the Branch.
  • If the same is not resolved within a reasonable time, they may approach the Zonal Office concerned.
  • Customers may also approach the Nodal Officer at our Corporate Office for escalation of their grievances.
  • For the grievances, not redressed the Bank, for more than 30 days, the customers can also contact the Office of the Banking Ombudsman.
  • For contact details of the Banking Ombudsman and the Area of operations, please click here

( Last modified on Mar 03, 2020 at 11:03:27 AM )