Escalation matrix for complaints/grievances

• For any redressal of grievances, customers may please approach the Branch.
• If the same is not resolved within a reasonable time, they may approach the Zonal Office concerned.
• Customers may also approach the Nodal Officer at our Corporate Office for escalation of their grievances.
• For the grievances, not redressed the Bank, for more than 30 days, the customers can also contact the Office of the Banking Ombudsman.
• For contact details of the Banking Ombudsman and the Area of operations, please click here