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RIGHT TO INFORMATION ACT
The Government of India has enacted the ‘Right to Information Act 2005” replacing the Freedom of Information Act. In order to promote transparency and accountability in the working of any Public Authority, the Act provides the right to citizens to secure access to information of general nature.The Public Sector Banks are "Public Authorities" for the purposes of this Act.

INFORMATION AVAILABLE UNDER THE ACT
As far as the Banks are concerned the relevant provision that have already come into force are Sections 4(1), 5(1) & 5(2). The right to information includes an access to the information which is held by or under the control of the Bank which comes under Public Authority and includes the right to inspect the work, document, records, taking notes, extracts or certified copies of documents / records and certified samples of the materials and obtaining information which is also stored in electronic form.

THE INFORMATION EXEMPTED FROM DISCLOSURE
The Act provides under Sections 8 and 9, certain categories of information that are exempt from disclosure to the citizens. The public may also refer to the relative sections of the Act before submitting a request for information.

HOW TO GET THE INFORMATION?
Any citizen can request for information by making an application in writing or through electronic means to Public Information Officer (PIO) placed at Corporate Office, Indian Bank, 254-260 Avvai Shanmugam Salai, Royapettah, Chennai - 600 014. It can also be submitted in any of the Bank’s  branches/Zonal Offices. The application shall be disposed of in accordance with the section 7 of RTI Act.
Annexure 1
Mandatory Disclosure by the Bank under section 4 (1)(b) of RTI Act and its annual updation  -  2014

Sl no.

Mandatory obligation.

Information Disclosed

i

The particulars of its organisation, functions and duties

The Bank was established on 15th August 1907 as part of the Swadesh Movement and so proudly shares its founder’s day with Nation’s Independence Day. Indian Bank was one among the 14 Banks nationalized on July 19, 1969. In 2007 the Bank became a Public Listed Bank with 80% holdings by Government of India and 20% with general public.

The Bank has a three tier Organizational set up comprising its Corporate Office at Chennai, 34 Zonal Offices and 2033 branches as on 31.01.13 spread all over the country

Besides the Bank provides 24x7 Banking service through ATMs spread all over the country. For location of ATM and its address click: ATM Network

For location of branches, their address and phone no’s, =>click on Branch Network

Bank has 3 Overseas Branches - one in Singapore, Colombo and Jaffna.

Bank has three subsidiaries and sponsored three Regional Rural Banks(RRBs)

The activities of the Bank are covered by the Banking Regulation Act and the directives of RBI issued from time to time
ii The powers and duties of its officers and employees For powers and duties of the officers and employees of the Bank click Job roles/duties of Employees and Officers .
iii The procedure followed in the decision making process, including channels of supervision and accountability

The Administrative and Credit Powers of officers at various levels and of different scales to be exercised in the process of decision making and the procedural guidelines on the channels of supervision and accountability are decided by the Board and kept as a confidential document.


The credit decisions at Branch level are taken by Branch Managers at various levels from Asst. Manager to DGM of Branch depending upon their positions. Credit decisions at Zonal level are taken by the Zonal Office Level Credit Committee (ZLCC) and Zonal Level Second in Command Credit Committee (ZLSCC).

At CO level Credit decisions are taken at Corporate Office Level Credit Committee (COLCC - ED) and Corporate Office Level Credit Committee (COLCC – GM) and Credit Approval Committee.

At  Management Committee of Board level, the proposals are put up through Credit Steering Committee..

iv The norms set by it for the discharge of its functions The norms for discharge of the functions of the Bank are based on RBI directives with Board’s approval.  For Time Norms for certain services click Time Norms for certain services in normal circumstances.
v The rules, regulations, instructions, Manuals and records, held by it or under its control or used by its employees for discharging its functions;

All branches and offices of the Bank are provided with the copies of Manuals of Instructions and circulars for discharging their functions effectively. For list of manuals => click manuals. The details of manuals covering several thousand pages the Manuals are not ported in the Bank’s web site www.indianbank.in.  Whenever any specific detail on such list is sought for, it could be provided for inspection.

The circulars for functioning of the branches and Zonal office are issued from time to time and on specific request the citizens are provide the copy of circular/s.
vi A statement of the categories of documents that are held by it or under its control

Branches hold the documents relating to loan borrowers and deposit customers.

Based on the Central and State Laws, Head Office prescribed the list of various documents to be held/maintained by the branches/offices of the Bank. For details click Policy on Record maintenance
vii

The particulars of any arrangement that exists for consultation with, or representation by, the members of the public in relation to the formulation of its policy or implementation thereof

There is no arrangement for consultation with the members of public in formulating any of the policies of the Bank.
However, as directed by RBI, the Standing Committee on Customer Service at Head Office includes four customers of the Bank representing the Public.

The Joint Customer Service Committees at Zonal Level and Branch level constituted with Bank customers as members to offer their suggestions/grievances in the committee meetings and the committee meeting is held monthly at Zonal level/Branch level.
viii

A statement of the boards, councils, committees and other bodies consisting of two or more persons constituted as its part or for the purpose of its advice and as to whether meetings of those boards, councils, committees and other bodies are open to the public, or the minutes of such meetings are accessible for public

The details are ported in Bank’s website www.indianbank.in For details of Board =>click Board of Directors. For Chairman & Managing Directors profile, click  CMD’s Profile, for profiles of Executive Directors click  ED’s Profiles. For details of General Managers click  General Managers.

For statement of committees Click Names of the Committees of the Board .For further details of their constitution, purpose and the number of members in each committee, visit our website www.indianbank.in => about us => annual Report => Report on corporate governance. ( Source: the above data is available in our web site)

The meetings of the Board, Councils and Committees are not open to the public. As also the minutes of such meetings are not accessible to the public.
ix

A directory of its officers and employees

For the directory of officers and employees viz. SR No., name, Branch, Zone/Head Office, designation and Gross Salary drawn as on 31.01.2014 click Directory of officers, employees and their gross salary
The data in the website is updated Annually in the month of December as the data keep changing from month to month due to transfers/placements/retirements. The gross salary keeps changing due to arrears of various allowances/annual increments/ change in DA/HRA etc.

Regarding the system of compensation in the Bank, it is informed that for officers, it is fixed as per Officers Service Regulations and for employees it is based on Bi-partite settlement.
x The monthly remuneration received by each of its officers and employees, including the system of compensation as provided in its regulations
xi The budget allocated to each of its agencies, indicating the particulars of all plans, proposed expenditures and reports on disbursements made There is no provision of budget allocation for Bank for proposed expenditure and disbursements. This provision is not applicable to banks.  There are targets furnished to the various functionaries at zonal level for mobilizing Business.
xii The manner of execution of subsidy programmes, including the amounts allocated and the details of beneficiaries of such programmes

Our Bank implements certain subsidy loaded loan schemes of central government and state government viz. PMEGP Scheme,  UYEGP Scheme, Technology Up gradation Fund Scheme (TUFS) for Textile Industry  offering certain percentage of subsidy of the loan projects.

Sponsoring Departments of Central and State Government shortlist the beneficiaries of such programmes and allocate among the banks in the respective area of operation. The subsidy is managed by the respective sponsoring Departments of Central and State government


There are different loan schemes for advance of the Bank to the public. For details click Loans.
The public are informed that whether to sanction a loan or not is the discretion of the sanctioning authority of the Bank which is exercised after taking into consideration the facts and circumstances of each loan proposal.

xiii Particulars of recipients of concessions, permits or authorisations granted by it

There are no programmes of the bank granting concessions; permits, authorizations except the interest concession of one percent on deposits to staff, retired staff, 0.50% to Senior Citizens on attaining 60 years of age..

xiv Details in respect of the information, available to or held by it, reduced in an electronic form Information which has public/customer’s interest is ported in our web site www.indianbank.in for the benefit of our customers and public in general.For details of tenders/Bids/Auction click Tenders/Bids/Auction.
xv The particulars of facilities available to citizens for obtaining information, including the working hours of a library or reading room, if maintained for public use Citizen’s charter is ported in our web site www.indianbank.in For details click citizen charter. For details of Contacts click Contacts, for details of Corporate Governance clic Corporate Governance ,

All the branches of the bank subscribe one vernacular and one English daily news papers for the use of Public.

The working Hours of the branches are displayed in the branch premises in Bold letters for the information of the Public.

xvi The names, designations and other particulars of the Public Information Officers and Asst Public Information Officers are given in the below Hyper Link

The General Manager (P&D/MCC) is designated under section 19(1) of RTI Act, the First Appellate Authority (FAA) and Deputy General Manager (Law) is Public Information Officer (PIO) designated under section 5 of RTI Act. All the Zonal Heads are designated as Assistant Public Information Officers (APIO) under section 5 of RTI Act. The details  click
Address, Telephone/Fax No/email ID of Public Information Officers & Assistant Public Information Officers, First Appellate Authority and Transparency Officer.
For fee details under RTI Act rules -> click Regulation of fee and cost rules. For model application form click application format . 

The applications under RTI Act and application fee of Rs.10/- in cash are accepted by all the branches.
xvii

Such other information as may be prescribed; and thereafter update these publications every year

The information relating to public is ported in the Bank’s web site from time to time. For details of financial results click: Financial Results, for information relating to  investors click Investors, for annual reports click Annual Reports. The information under section 4(1)(B) of RTI Act is updated annually in the month of February.
>> Click Here for Exemption From Disclosure of Information ( Sec.8 of the RTI Act)

Note to Public: Redressal of Grievances is outside the ambit of RTI Act.

As per section 4 (2) of RTI Act, Bank disclosed the information  suo motu as under:   for details Click on the link.

Code of Commitment to Customers  Code of Commitment to Micro & Small Enterprises  *  Policy on Collection of Cheques  *   Policy on Grievance Redressal and Compensation to customers for deficiency in services  *  Know Your Customer (KYC) Documents*   Savings Bank Account  Rules * Current Account  Rules* Nomination Rules * Salient  Features  of  Genuine Currency  Notes of Reserve  Bank of India (RBI) *    Nodal Officers for customer complaints/Principal Code Compliance Officer/ Nodal Officers under Banking Ombudsman scheme  * Guidelines on Agricultural Debt Waiver and Debt Relief (ADWDR) Scheme – 2008   *  List of beneficiaries under (ADWDR) Scheme 2008 , Financial Inclusion *   Services rendered free of charge  *   Welfare of Minorities, * Whistle Blower Policy * Policy on dishonor of cheques  *   ATM Withdrawal Failure Complaint * Educational loan Interest Subsidy on Educational loans * Policy  on Deposit,  *  Policy on Appointment of Statutory Central/Branch Auditors* List of Holidays * Procedure of Locker/Safe Deposit of Articles *  Service Charges/Forex Rates, * Lending Rates * Deposit Rates* ,* Banking Ombudsman scheme , * HOT LISTING OF ATM/DEBIT CARD

 
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