Mandatory Disclosure by the
Bank under section 4 (1)(b) of RTI Act and its annual
updation - 2014
The particulars of its organisation, functions and duties
The Bank was
established on 15th August 1907 as part of the Swadesh Movement
and so proudly shares its founder’s day with Nation’s
Independence Day. Indian Bank was one among the 14 Banks
nationalized on July 19, 1969. In 2007 the Bank became a
Public Listed Bank with 80% holdings by Government of India
and 20% with general public.
The Bank has a three tier Organizational set up comprising
its Corporate Office at Chennai, 34 Zonal Offices and 2033
branches as on 31.01.13 spread all over the country
Besides the Bank provides 24x7 Banking service through ATMs
spread all over the country. For location of ATM and its
address click: ATM Network
For location of branches, their address and phone no’s,
=>click on Branch
Bank has 3 Overseas Branches - one in Singapore, Colombo and Jaffna.
Bank has three subsidiaries and sponsored three Regional
The activities of the Bank are covered by the Banking Regulation
Act and the directives of RBI issued from time to time
||The powers and duties of its officers and employees
||For powers and
duties of the officers and employees of the Bank click Job
roles/duties of Employees and Officers .
||The procedure followed in the decision making process, including channels of supervision and accountability
and Credit Powers of officers at various levels and of different
scales to be exercised in the process of decision making
and the procedural guidelines on the channels of supervision
and accountability are decided by the Board and kept as a
The credit decisions at Branch level are taken by Branch
Managers at various levels from Asst. Manager to DGM of Branch
depending upon their positions. Credit decisions at Zonal
level are taken by the Zonal Office Level Credit Committee
(ZLCC) and Zonal Level Second in Command Credit Committee
At CO level Credit decisions are taken at Corporate Office
Level Credit Committee (COLCC - ED) and Corporate Office
Level Credit Committee (COLCC – GM) and Credit Approval
At Management Committee of Board level, the proposals
are put up through Credit Steering Committee..
||The norms set by it for the discharge of its functions
||The norms for
discharge of the functions of the Bank are based on RBI directives
with Board’s approval. For Time Norms for certain
services click Time Norms for certain services in normal
||The rules, regulations, instructions, Manuals and records, held by it or under its control or used by its employees for discharging its functions;
All branches and offices of the
Bank are provided with the copies of Manuals of Instructions
and circulars for discharging their functions effectively.
For list of manuals => click manuals. The
details of manuals covering several thousand pages the Manuals
are not ported in the Bank’s web site www.indianbank.in. Whenever
any specific detail on such list is sought for, it could
be provided for inspection.
The circulars for functioning of the branches and Zonal office
are issued from time to time and on specific request the citizens
are provide the copy of circular/s.
||A statement of the categories of documents that are held by it or under its control
the documents relating to loan borrowers and deposit customers.
Based on the Central and State Laws, Head Office prescribed
the list of various documents to be held/maintained by the
branches/offices of the Bank. For details click Policy on
The particulars of any arrangement that exists for consultation with, or representation by, the members of the public in relation to the formulation of its policy or implementation thereof
There is no arrangement for consultation
with the members of public in formulating any of the policies
of the Bank.
The Joint Customer Service Committees at Zonal Level and Branch
level constituted with Bank customers as members to offer their
suggestions/grievances in the committee meetings and the committee
meeting is held monthly at Zonal level/Branch level.
However, as directed by RBI, the Standing Committee on Customer
Service at Head Office includes four customers of the Bank
representing the Public.
A statement of the boards, councils, committees and other bodies consisting of two or more persons constituted as its part or for the purpose of its advice and as to whether meetings of those boards, councils, committees and other bodies are open to the public, or the minutes of such meetings are accessible for public
are ported in Bank’s website www.indianbank.in For
details of Board =>click Board of Directors. For
Chairman & Managing Directors profile, click CMD’s
Profile, for profiles of Executive Directors click ED’s
Profiles. For details of General Managers click General
For statement of committees Click Names of the Committees
of the Board .For further details of their constitution,
purpose and the number of members in each committee, visit
our website www.indianbank.in => about
us => annual Report => Report on corporate governance.
( Source: the above data is available in our web site)
The meetings of the Board, Councils and Committees are not
open to the public. As also the minutes of such meetings are
not accessible to the public.
A directory of its officers and employees
For the directory
of officers and employees viz. SR No., name, Branch, Zone/Head
Office, designation and Gross Salary drawn as on 31.01.2014
of officers, employees and their gross salary
Regarding the system of compensation in the Bank, it is informed
that for officers, it is fixed as per Officers Service Regulations
and for employees it is based on Bi-partite settlement.
The data in the website is updated Annually in the month of
December as the data keep changing from month to month due
to transfers/placements/retirements. The gross salary keeps
changing due to arrears of various allowances/annual increments/
change in DA/HRA etc.
|| The monthly remuneration received by each of its officers and employees, including the system of compensation as provided in its regulations
||The budget allocated to each of its agencies, indicating the particulars of all plans, proposed expenditures and reports on disbursements made
||There is no provision of budget
allocation for Bank for proposed expenditure and disbursements.
This provision is not applicable to banks. There
are targets furnished to the various functionaries at zonal
level for mobilizing Business.
||The manner of execution of subsidy programmes,
including the amounts allocated and the details of beneficiaries
of such programmes
Our Bank implements certain subsidy loaded
loan schemes of central government and state government viz.
PMEGP Scheme, UYEGP Scheme, Technology Up gradation
Fund Scheme (TUFS) for Textile Industry offering certain
percentage of subsidy of the loan projects.
Sponsoring Departments of Central and State Government shortlist
the beneficiaries of such programmes and allocate among the
banks in the respective area of operation. The subsidy is managed
by the respective sponsoring Departments of Central and State
There are different loan schemes for advance of the Bank
to the public. For details click Loans.
The public are informed that whether to sanction a loan or
not is the discretion of the sanctioning authority of the
Bank which is exercised after taking into consideration the
facts and circumstances of each loan proposal.
||Particulars of recipients of concessions, permits or authorisations granted by it
There are no programmes of the
bank granting concessions; permits, authorizations except
the interest concession of one percent on deposits to staff,
retired staff, 0.50% to Senior Citizens on attaining 60 years
||Details in respect of the information, available to or held by it, reduced in an electronic form
has public/customer’s interest is ported in our web site www.indianbank.in for
the benefit of our customers and public in general.For details
of tenders/Bids/Auction click Tenders/Bids/Auction.
|| The particulars of facilities available to citizens for obtaining information, including the working hours of a library or reading room, if maintained for public use
charter is ported in our web site www.indianbank.in For
details click citizen
details of Contacts click Contacts, for
details of Corporate Governance clic Corporate
All the branches of the bank subscribe one vernacular and
one English daily news papers for the use of Public.
The working Hours of the branches are displayed in the branch
premises in Bold letters for the information of the Public.
||The names, designations and other particulars of the Public Information Officers and Asst Public Information Officers are given in the below Hyper Link
Manager (P&D/MCC) is designated under section 19(1) of
RTI Act, the First Appellate Authority (FAA) and Deputy General
Manager (Law) is Public Information Officer (PIO) designated
under section 5 of RTI Act. All the Zonal Heads are designated
as Assistant Public Information Officers (APIO) under section
5 of RTI Act. The details click
The applications under RTI Act and application fee of Rs.10/-
in cash are accepted by all the branches.
Telephone/Fax No/email ID of Public Information Officers & Assistant
Public Information Officers, First Appellate Authority
and Transparency Officer.
For fee details under RTI Act rules -> click Regulation
of fee and cost rules. For model application form click
Such other information as may be prescribed; and thereafter update these publications every year
relating to public is ported in the Bank’s web site from
time to time. For details of financial results click: Financial
Results, for information relating to investors
click Investors, for annual
reports click Annual Reports. The information
under section 4(1)(B) of RTI Act is updated annually in the
month of February.
Here for Exemption From Disclosure of Information ( Sec.8 of
the RTI Act)
Note to Public: Redressal of Grievances is outside the ambit of RTI Act.
As per section 4 (2) of RTI Act, Bank disclosed the information suo motu as under: for details Click on the link.
* Code of Commitment to Customers * Code of Commitment to Micro & Small Enterprises * Policy on Collection of Cheques * Policy on Grievance Redressal and Compensation to customers for deficiency in services * Know Your Customer (KYC) Documents* Savings Bank Account Rules * Current Account Rules* Nomination Rules * Salient Features of Genuine Currency Notes of Reserve Bank of India (RBI) * Nodal Officers for customer complaints/Principal Code Compliance Officer/ Nodal Officers under Banking Ombudsman scheme * Guidelines on Agricultural Debt Waiver and Debt Relief (ADWDR) Scheme – 2008 * List of beneficiaries under (ADWDR) Scheme 2008 , Financial Inclusion * Services rendered free of charge * Welfare of Minorities, * Whistle Blower Policy * Policy on dishonor of cheques * ATM Withdrawal Failure Complaint * Educational loan * Interest Subsidy on Educational loans * Policy on Deposit, * Policy on Appointment of Statutory Central/Branch Auditors* List of Holidays * Procedure of Locker/Safe Deposit of Articles * Service Charges/Forex Rates, * Lending Rates * Deposit Rates* ,* Banking Ombudsman scheme , * HOT LISTING OF ATM/DEBIT CARD