home > Info > Customer Centric Services of the Bank
1. Select Products and Services of our Bank
2. Guidelines for Opening of accounts
i. Objectives of KYC guidelines | Indicative list of KYC documents
ii. Facilities to old/sick/physically impaired persons
iii. Facilities to visually impaired persons
iv. Guardianship in deposit accounts-Legal Guardianship Certificate issued under the National Trust Act, 1999 empowering the disabled persons with autism, cerebral palsy, mental retardation and multiple disabilities
v. Separate line in front of each counter for senior citizen
vi. SB Account Rules
vii. Current Account rules
viii. Nomination Rules- Need for Availing Nomination facility
3. GOALS/ COMMITMENTS
i. Citizens’ Charter
ii. Code of Bank’s Commitment to Customers
   
iii. Code of Bank’s Commitment to Micro and Small Enterprises
4. OUR PRINCIPLES/ SALIENT FEATURES OF OUR POLICIES
i. Policy on Deposits.
ii. Policy on Collection of Cheques/ instruments
iii. Policy on Collection of dues and Security repossession
iv. Policy on collection of US Dollar denominated cheques Policy for General Management of the branches
 
5. COMPLAINT/ GRIEVANCE REDRESS
i. Policy on Grievance Redressal and Compensation to customers for deficiency in services
ii. Banking Ombudsman Scheme 2006
iii. Right to Information Act
6. INFORMATION / AWARENESS
i. RBI citizen's charter regarding currency exchange facilities
ii. Salient features of genuine currency notes circulated by RBI
iii. Notices on RBI Clean Note Policy
iv. Monthly Customer Meet
v. Authentication of Pass book entries
vi. Time Norms for banking services
   
 
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